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Refund policy

Return Policy

Before returning items to us, please read and follow our sincere instructions below. We’ll appreciate your carefully reading on our return policy and making sure that all criteria are met before mailing any items back to us.

This return policy is applicable to all items in our site except those specially marked.

Before shipping out, we'll check every detail of the product for you; make sure that the related accessories are included. Our QC team tests products you ordered are functioning correctly before they are packed and sent to you. This is in addition to the normal quality assurance checks that all the goods have passed in the factory line. 

Contact our Customer Service to initiate the return/exchange process within 5 days upon receiving your item(s).

If you are not satistified with the items you received, please also contact with us within 5 days upon receiving your item(s).

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Cancellations Policy

For Normal Orders:

Please contact us within 24 hours after your order if you want to cancel. Or your order may be shipped out. Because we will ship the items which are in stock very soon.

For Customization Orders:

1. Please do remember to contact us within 12 hours if you want to cancel, no more fee charged. We will refund in full for you.
2. If you contacted us over 12 hours later after your order, customization fee will not be refunded. 20% of the fee will be charged. And we will partial refund 80% for your order.
3. All custom painting by numbers or diamond paintings can not be returned. The clarity of your custom painting is depends on the image your uploaded. Please upload a better image.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at marksigncouk@outlook.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at marksigncouk@outlook.com and send your item to: 14011, 3rd Building, Yiwu Trade City, Gusu District,Suzhou City,,Jiangsu Province,China 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:14011, 3rd Building, Yiwu Trade City, Gusu District,Suzhou City,,Jiangsu Province,China 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.